Tag: university

612: For Better Customer Service, Offer Options, Not Apologies

(Source: soundcloud.com) Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is usually more effective. He discusses what […]

Cancer blood test finds eight kinds of tumors: study

(Source: sg.news.yahoo.com) In 83 percent of cases, the blood test was even able to narrow down where the cancer was anatomically located A new blood test for cancer has shown promise toward detecting eight different kinds of tumors before they have spread elsewhere in the body, offering hope […]