Tag: dont

Startups, please don’t buy my email address

(Source: thenextweb.com) One of my resolutions for 2018 was I wouldn’t write about the fraught relationship between technology journalists and the startups and publicists that pitch to them. Partially because nobody cares. It’s such a niche subject that’s relevant to only a handful of people. The punters at […]

Angry Customers Don’t Want an Apology

(Source: hbr.org) It’s the first rule of customer service: When something goes wrong, apologize. In many cases, the apologies continue throughout the interaction as an employee goes the extra mile to convey empathy and concern. But surprising new research shows that approach can backfire: An apology that extends […]

Here’s Why Strategy Chiefs Succeed or Fail

(Source: hbr.org) Why is that some companies have great heads of strategy who make an outstanding contribution to their companies while others don’t? To answer this question, we evaluated a sample of 55 different heads of strategy and looked more closely at 11 who were particularly successful and […]