Thanks to a network outage, O2 has managed to piss off a lot of its customers over the past 24 hours.
Millions of users were affected by the outage, which left many without the faintest sign of 4G or the ability to use data services – and a few were also unable to send text messages. It was a modern-day tragedy of Biblical proportions.
O2 Is Down And Customers Want Their Money Back. Credit: PA
In a bid to curb the anger, O2 has issued an apology and announced what it will do to make up for the 16-hour blunder.
In a statement, the network said it’s ‘very sorry’ about the data drop, adding that they will be giving people discounts and credit by way of an apology.
“We understand how important it is to stay connected, especially at this time of year,” said the statement.
“We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again.”
But what exactly will the customers get as compensation? Depending on the contract, O2 said its customers will receive the following:
Pay Monthly customers, SMB business customers and mobile broadband customers: O2 will be crediting two days of monthly airtime subscription charges by the end of January.
Pay As You Go customers: O2 will be giving a 10 percent credit on a top-up in the New Year and will let customers know when it is available.
Pay As You Go mobile broadband customers: A 10 percent discount on a Bolt On purchase in the New Year (customers will be told when this is available).
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Speaking yesterday, Mark Evans, CEO, Telefonica (O2) UK: “I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can.
“We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning. We fully appreciate it’s been a poor experience and we are really sorry.”
So there you have it: O2 is working hard to solve the issue, and anyone who’s lost out will be compensated in due course. But what can you do in the meantime? Well, if you’re a user of Sky Mobile – a service that piggyback’s on the O2 network – then you’ll be treated to a full day of free data tomorrow (8 December).
If not, sit tight, keep any evidence of the error on your device and try desperately to find a form of entertainment in the meantime. Maybe you could Google fun things to do… oh no, wait.
Source: The Mirror
Featured Image Credit: PA
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