AirHelp, the world’s leading air passenger rights company, just unveiled a comprehensive and accurate data-based evaluation of international airlines and airports, rating on quality of service, on-time performance, claims processing and online consumer sentiment. The AirHelp Score rates the world’s best and worst airlines and airports.
Qatar Airways claims the #1 spot, followed by Lufthansa and Etihad Airways. Qatar Airways has maintained its place in the top three since 2015.
This year’s scores also reveal that United Airlines and Delta fall in the bottom 50% of all ranked airlines worldwide, and only six US airports fall into the top fifty percent globally.
Making improvements to on-time performance and claims processing allowed Qatar Airways to dethrone Singapore Airlines, which dropped to #4 among 72 airlines for 2018. Worldwide, Lufthansa, Etihad Airways and South African Airways rounded out the top five.
Among the top airlines in the United States according to volume of passengers, American Airlines is ranked at #23, United Airlines at #37 and Delta Airlines at #47, which puts United Airlines and Delta in the bottom fifty percent of airlines worldwide based on AirHelp’s ranking.
Globally, the five airlines with the lowest ratings include Air Mauritius, easyJet, Pakistan International Airlines, Royal Jordanian Airlines and WOW Air.
Customers enjoyed the best experience at Hamad International Airport, Athens International Airport and Tokyo Haneda International Airport which were ranked top three; London Stansted Airport and Kuwait International Airport fell short with the bottom spots. United States-based airports Seattle-Tacoma Airport and San Francisco International Airport came in at #34 and #46 out of the 142 airports ranked.
Overall, only six U.S. based airports fell into the top fifty percent globally, with many airports falling at the bottom of the list, including Newark Liberty International Airport which ranked among the bottom ten percent of airports that were rated.
All airports were rated based on on-time performance, quality of service and passengers’ experiences expressed on social media.
Air passengers who have experienced a delayed or cancelled flight can check their eligibility for compensation on the go, and make a claim in minutes through the free AirHelp mobile app, available for iOS and Android. Also, using AirHelp’s new tool, travelers can check flights’ compensation eligibility automatically for past and future flights.
Since launching in 2013, AirHelp has helped more than five million people process airline compensation claims worth almost $369 million in total reimbursement. AirHelp has offices across the world, is available in 30 countries, offers support in 16 languages, and employs more than 500 employees globally.
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