SINGAPORE – A Jetstar flight bound for Singapore from Haikou, China on Monday (June 19) was delayed after “a series of engineering issues”, with affected passengers having to wait nearly two days for a flight out of the country.
Flight 3K818 was due to depart Haikou Meilan International Airport at noon on Monday (June 19). The 3 1/2-hour flight has been rescheduled to Wednesday (June 21) at 6.30am, under flight 3K818D.
In response to media queries, Jetstar spokesman Robin Goh said the delay was due to “a series of engineering issues”. He apologised to affected passengers – most of whom are from Singapore – for the inconvenience.
“Our engineers on-ground worked hard to repair the aircraft but it has taken longer than expected,” he said.
He added that the airline will be dispatching a recovery flight to Haikou on Tuesday evening to bring passengers back to Singapore on Wednesday morning.
Hotel accommodation and meals were provided to those affected.
“Besides SMS notifications on their mobile phones, our ground representatives in Haikou have been giving customers updates at the hotel on the situation,” he said.
In addition, he added that all affected passengers will also be given a $100 Jetstar voucher “as a token of our sincerity”.
News of the flight delay first surfaced on alternative news site All Singapore Stuff on Tuesday. The article noted that the flight had to be rescheduled multiple times.
Said Mr Goh: “The safety of our customers and crew is always our top priority. Once again, we apologise to all customers and thank them for their patience.”
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